Privacy Policy

Last updated: January 2026

Anexee Info Solutions Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Anexee platform and visit our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and company details
• Account credentials and authentication information
• Billing and payment information
• Communication preferences and support inquiries

1.2 Industrial and Operational Data

When you use the Anexee platform, we may collect:

• Device and sensor data from connected industrial equipment
• Process parameters, tag values, and time-series data
• Alarm and event logs
• System configuration and hierarchy information
• Reports and analytics generated through the platform

1.3 Usage and Technical Data

We automatically collect information about your use of the platform:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on the platform
• System performance metrics and error logs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain the Anexee platform
• Customer Support: To respond to your inquiries and provide technical assistance
• Platform Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address security threats and unauthorized access
• Communications: To send you updates, notifications, and marketing materials (with your consent)
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Analytics: To generate insights and reports for your operational needs

3. Data Ownership and Control

You retain full ownership of your industrial and operational data. We act as a data processor on your behalf. Your data is used solely to provide the Anexee platform services and will not be sold, shared, or used for purposes other than those explicitly authorized by you.

You have the right to access, export, modify, or delete your data at any time through the platform or by contacting our support team.

4. Data Storage and Security

We implement industry-standard technical and organizational measures to protect your information:

• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Role-based access control (RBAC) and authentication mechanisms
• Regular security audits and vulnerability assessments
• Secure data centers with physical and network security controls
• Data backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Industrial data is retained according to your subscription plan and data retention settings.

Upon termination of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for legal, regulatory, or legitimate business purposes.

6. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information in the following circumstances:

• Service Providers: To trusted third parties who assist us in operating the platform (e.g., cloud hosting, payment processing), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses.

8. Your Rights

Under applicable Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing based on consent
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at privacy@anexee.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and improve our services.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of the platform.

10. Third-Party Links and Services

The Anexee platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

The Anexee platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Compliance with Indian Laws

We comply with applicable Indian data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)